<p><img src="https://una-cms.dev.k12.com/image_transcoder.php?o=sys_images_editor&amp;h=48&amp;dpx=1&amp;t=1723742632" alt="image_transcoder.php?o=sys_images_editor&amp;h=48&amp;dpx=1&amp;t=1723742632" />I've compiled a list of some of the most asked questions:</p><ol><li><strong>If we return next year, can I return the laptop and printer?</strong> No, keep the laptop and printer over the summer to use next year. Summer is a great time to reach out to Technical Support if your laptop is not performing as expected. Technical Support can be reached at 866-512-2273. The team is available 24 hours a day, 7 days a week (excluding holidays.)</li><li><strong>What items do I need to return?</strong> Please review the Help Site Article: <a href="https://www.help.k12.com/s/article/Learn-Which-Course-Materials-Will-Need-to-be-Returned" target="_blank" class="bx-link" rel="nofollow noreferrer noopener">What Needs to Be Returned </a>Make sure you don't return items that say keep. And don't ship material and hardware together to ensure items aren't damaged.</li><li><strong>Where do I get a label?</strong> Labels are universal. You can use the label that came in the laptop box to return materials. If you don't have a label, you can request extras here: <a href="https://www.help.k12.com/s/article/How-to-Use-the-Self-Serve-UPS-Return-Label-Tool" target="_blank" class="bx-link" rel="nofollow noreferrer noopener">UPS Return Label</a></li><li><strong>Is there a weight limit for the return?</strong> The label does show a weight limit, but you CAN ignore that. If it fits, it ships! LOL</li><li><strong>Where do I drop off my returns?</strong> You can drop off the returns at any local UPS facility. <a href="https://www.ups.com/dropoff?loc=en_US" target="_blank" class="bx-link" rel="nofollow noreferrer noopener">Find a UPS location</a></li><li><strong>Will UPS pick up my order?</strong> You can call Computer Returns to schedule a UPS pickup *IF* you have hardware to return. They will not pick up materials only. Call Computer Returns at 866-571-4310 M - F 8:00 am - 8:00 pm EST</li><li><strong>Does K12 provide boxes?</strong> No, if you didn't keep a box from when your items were originally shipped, you can use any box. Just make sure the items are packed securely to avoid damage in transport.</li><li><strong>Can I keep the laptop or printer if I'm not returning?</strong> No, both the laptop and printer need to be returned if you are choosing not to come back next year.</li></ol><p><br /></p>